Sales and Service Policies
EFI, LLC firearms are designed and built to the purchaser's specifications, which requires custom ordering of certain components such as stocks and barrels. Because some of our suppliers are backordered by several months, EFI, LLC can not set a completion date for any firearm. We will do our best to complete your rifle as quickly as possible, but we will not sacrifice quality for expediency. Please have patience while we are building your precision firearm.
EFI, LLC will not guarantee the accuracy of rifles manufactured and/or assembled from customer-supplied parts. Customer-supplied parts will be installed at our standard hourly gunsmithing rate.
Payments and Refunds
The following restocking fees will be assessed on cancelled orders:
- Special-order firearm: 20% of the firearm's price.
- Custom Builds: the greater of 20% of the firearm's price or $500.
- EFI, LLC is not a bank. While we can do payment plans we do not ship until we have been paid in full.
EFI, LLC is happy to transfer your firearm to you from an out of state seller. We will accept shipments from both FFL's and non-licensees. We do not provide a copy of our FFL to non-licensees as they can verify our license using the ATF's FFL EzCheck, enter 4-55-xxx-xx-xx-01546. We do require non-licensees include a copy of their driver's license so that we can accurately record in our bound book the source of the firearm and keep our ATF compliance inspector happy.
If the FBI NICS denies the transfer, the buyer has several choices:
- We will hold the firearm while the buyer appeals the denial. If the buyer files the appeal within 30 days of the denial, no storage fees will accrue as we will not penalize buyers for the government's delays. If the buyer does not file the appeal within 30 days we will charge a storage fee of $10 (ten dollars) per week to store the firearm. Once the storage fees have exceeded 50% of the firearm's value we will sell the firearm, deduct our storage fees, and return the remainder to the buyer.
- Arrange with the seller for the return of the firearm and pay us for return shipping.
- Consign the firearm with us.
The Federal Government and several states have enacted gun control laws that restrict the public from owning and possessing certain types of firearms. Law-enforcement agencies are typically exempt from these restrictions. EFI, LLC does not recognize law-enforcement exemptions to local, state, and federal gun control laws. If a product that we manufacture is not legal for a private citizen to own in a jurisdiction, we will not sell that product to a law-enforcement agency in that jurisdiction.
EFI, LLC has registered with the DoJ CFLC program and we will sell any product that we legally can to the public. We will not, under any circumstances, sell any of our products to law-enforcement or state agencies until the California legislature repeals the gun control laws that have been enacted, as these entities have lobbied in favor of statewide gun bans.
EFI, LLC will not sell anything to the following local
government agencies until their firearm and/or magazine restrictions have been repealed:
City of Chicago, Illinois
New York State
All products that we manufacture are available to our military customers.